Last Updated: September  11, 2025

1. Cancellation Policy

1.1 A customer may cancel a confirmed booking upto 12hours prior to the scheduled date and time of pickup by going to the website or by contacting KabJunction’s 24x7 Customer Support Helpline at +91 - 9319998891, 9319998892, 9319998893. In the event that driver and/or vehicle details have already been communicated to the customer, cancellation charges shall be applicable.

1.2 No cancellation fee shall be payable unless and until KabJunction has formally confirmed the cancellation request in accordance with the Terms of Use and this Cancellation and Refund Policy.

1.3 Cancellation Charges

• 1.3.1 A booking may be cancelled without charge in circumstances where driver and/or vehicle details have not yet been assigned or disclosed for bookings made within 13 hours of ride date & time.
   

• 1.3.2 Where a booking is cancelled for any reason after driver and/or vehicle details have been provided, the entire advance amount paid by the customer shall stand forfeited as cancellation fee unless cancellation is done 12 hours prior to ride date & time.
   

• 1.3.3 A driver shall have the right to cancel a booking in the following situations:
   

  • If the customer is not present at the designated pickup point despite waiting for thirty (30) minutes,
     

  • If inaccurate or misleading pickup details have been furnished, or
     

  • If the customer is unreachable through the contact information provided.
    In such circumstances, KabJunction may, at its sole discretion, either (i) retain the entire advance amount paid as cancellation fee; or (ii) impose waiting charges calculated as follows: ₹3.5 per minute for Hatchback/Sedan and ₹4 per minute for SUV/Innova after completion of thirty (30) minutes of waiting.
     

• 1.3.4 In cases where cancellation is necessitated by circumstances beyond human control, including but not limited to natural calamities, epidemics, strikes, war, civil unrest, or other force majeure events resulting in road closures, KabJunction may, at its sole discretion, issue a voucher equivalent to the entire advance amount paid. Such voucher shall carry no expiration date and may be redeemed for future bookings.
   

 

2. Refund Policy

2.1 Refunds, where applicable, shall be processed strictly in accordance with this Policy. The processing period may extend from seven (7) to ten (10) business days before the refund is credited to the customer’s account. KabJunction shall not be held responsible for any delay, loss, or failure of refund arising from incorrect or incomplete banking details provided by the customer.

2.2 At KabJunction’s discretion, vouchers without expiry may be issued in lieu of refunds under the following circumstances:

• 2.2.1 Where the designated driver cancels the booking at the last moment without providing valid justification and KabJunction is unable to arrange an alternative within a reasonable timeframe.
   

• 2.2.2 Where the assigned vehicle becomes non-operational during the trip and cannot be restored within a reasonable duration.
   

• 2.2.3 Where the booking is cancelled due to force majeure events, including but not limited to natural disasters, epidemics, strikes, war, terrorism, riots, or any other unavoidable and extraordinary circumstances.
   

• 2.2.4 Where the customer requests a modification to the booking (including but not limited to a change of vehicle type, alteration of trip duration, or correction of itinerary) and such modification is approved in advance by KabJunction.
   

2.3 KabJunction shall bear no responsibility for refund or issuance of vouchers in cases where the customer has directly handed over cash, goods, or any other consideration to the driver, save and except as expressly documented in KabJunction’s official invoice.

2.4 KabJunction shall not be liable for any loss, damage, or claim arising during the trip due to acts or omissions of the driver, who operates as an independent third-party contractor. However, KabJunction shall provide reasonable assistance to the customer in seeking recovery of such loss or damage.

2.5 In the event of misconduct, misbehavior, or harassment (whether physical, verbal, or psychological) by the customer towards the driver, KabJunction reserves the right to forfeit the entire advance amount received against the booking. KabJunction further reserves the right, independently or jointly with the driver, to initiate legal proceedings or pursue remedies as available under applicable law.

 

3. Limitation of Liability

3.1 KabJunction’s liability under this Cancellation and Refund Policy shall be limited solely to the refund of the booking amount or issuance of vouchers, as expressly set forth herein.

3.2 Under no circumstances shall KabJunction, its affiliates, officers, employees, or agents be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising from or in connection with the use of KabJunction’s services, cancellation of bookings, or delays attributable to drivers or third-party service providers.

3.3 KabJunction shall not be held liable for delays, failures, or non-performance caused by events beyond its reasonable control, including but not limited to natural calamities, strikes, lockouts, accidents, technical failures, acts of terrorism, or government restrictions.

3.4 The customer acknowledges and agrees that drivers are independent third-party contractors and not employees or agents of KabJunction. Accordingly, KabJunction shall not be responsible for any personal injury, property damage, or other claims arising out of or related to acts or omissions of the driver.

 

4. Dispute Resolution & Governing Law

4.1 In the event of any dispute, controversy, or claim arising out of or in connection with this Cancellation and Refund Policy, the parties shall first attempt to resolve the matter amicably through good-faith negotiations.

4.2 If the dispute cannot be resolved through negotiations within thirty (30) days, the same shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted in the English language, and the seat and venue of arbitration shall be Faridabad, India.

4.3 Subject to Clause 4.2 above, the courts situated at Faridabad, India shall have exclusive jurisdiction over all matters arising out of or in connection with this Policy.

4.4 This Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.